Terms of Service

Pilcrow is operated by The Pilcrow ("The Pilcrow," "we," "us," or "our"), based in Texas, United States. These Terms of Service ("Terms") govern your access to and use of the Pilcrow application and the thepilcrow.app website (together, the "Service"). By creating an account or otherwise using the Service, you agree to these Terms. If you don't agree, don't use the Service.

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction if that's older, to create an account or use the Service. By using the Service, you represent that you meet this requirement.

2. Accounts

You sign in with a third-party identity provider (Google, Microsoft, or Apple) — we don't issue or store a separate password. You're responsible for keeping your identity provider account secure and for all activity under your Pilcrow account. Let us know right away (see "Contact us" below) if you believe your account has been compromised.

We may run the Service in a limited beta or early-access state from time to time, during which features, availability, and pricing may change without the same notice we'd give in a stable release.

3. Subscriptions and payment

Pilcrow offers a free tier and a paid "Pro" tier ($10/month or $100/year, subject to change with notice). New accounts receive a 30-day trial of Pro; the trial doesn't require payment and doesn't automatically convert to a paid subscription — if you want to keep Pro features after your trial ends, you subscribe deliberately from your Profile page.

Paid subscriptions are billed and processed by Paddle.com, who act as our reseller and merchant of record for these transactions. Paddle handles payment collection, receipts, taxes, and related compliance; Paddle's own terms apply to the payment transaction itself, in addition to these Terms. We never receive or store your full card details.

Subscriptions renew automatically until cancelled. See our Refund Policy for cancellation and refund terms.

The free tier is subject to usage limits (for example, a maximum number of laundry piles and snippets) that we may adjust over time.

4. Acceptable use

You agree not to:

• Use the Service for anything illegal, or to store or share content you don't have the right to store or share;
• Attempt to gain unauthorized access to the Service, other users' accounts or content, or our systems;
• Scrape, reverse-engineer, or interfere with the normal operation of the Service;
• Resell or provide the Service to third parties without our written permission;
• Use the Service to send spam, malware, or abusive automated traffic (including via webhooks or the MCP/API integrations).

5. Your content

You own the content you create in Pilcrow (snippets, notes, lists, images, links, and everything else you add). We store it encrypted at rest and don't read it as part of normal operation — see ourPrivacy Policy for details. You grant us the limited license needed to store, process, and display your content back to you in order to operate the Service. You can export a full copy of your content at any time from your Profile page.

You're responsible for your content and for having the rights to store and share whatever you put into the Service.

6. Intellectual property

The Service itself — its software, design, and the Pilcrow name and branding — belongs to us or our licensors. These Terms don't grant you any rights to that beyond what's needed to use the Service normally.

7. Third-party services

The Service relies on third-party providers to function — identity providers for sign-in, Paddle and RevenueCat for billing, and others described in our Privacy Policy. We aren't responsible for the availability or acts of those third parties, though we choose them carefully.

8. Termination

You can stop using the Service at any time. We may suspend or terminate your access if you violate these Terms, or deactivate accounts as needed to operate or protect the Service. Sections of these Terms that by their nature should survive termination (ownership, disclaimers, limitation of liability, governing law) do.

9. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement. We don't guarantee the Service will be uninterrupted, error-free, or available at all times — especially during the beta/early-access period referenced in Section 2.

10. Limitation of liability

To the maximum extent permitted by law, The Pilcrow won't be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or revenue, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose, or $100 if you're on the free tier.

11. Indemnification

You agree to indemnify and hold us harmless from claims arising out of your misuse of the Service or violation of these Terms.

12. Governing law

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles. Any dispute not resolved informally (see "Contact us" below) will be brought in the state or federal courts located in Texas, and you consent to that venue.

13. Changes to these Terms

We may update these Terms from time to time. We'll update the effective date above when we do; continuing to use the Service after a change means you accept the updated Terms.

14. Contact us

Questions about these Terms? Reach us through the contact form.