Refund Policy

This policy covers paid Pro subscriptions to Pilcrow ($10/month or $100/year). Payments are billed and processed by Paddle.com, who act as our reseller and merchant of record — Paddle handles the transaction itself, while this policy describes our stance on cancellations and refunds.

1. No refunds, cancel anytime

Subscriptions don't include partial or prorated refunds for unused time. When you cancel, your subscription won't renew — but you keep Pro access through the end of the period you've already paid for (monthly or annual), at no extra charge.

2. Free trial

Every new account gets a 30-day trial of Pro automatically, with no payment required and no card on file. The trial doesn't convert to a paid subscription on its own — if you want to keep Pro after the trial ends, you subscribe deliberately from your Profile page. There's no risk of being charged for the trial itself.

3. Exceptions

We may issue a refund at our discretion — for example, for a duplicate or mistaken charge, or where required by applicable law.

4. How to cancel

Cancel from your Profile page's billing section in the app. Cancellation takes effect at the end of your current billing period.

5. Billing disputes

If you think you've been charged in error, contact us (below) before filing a chargeback with your bank or card issuer — we're usually able to sort it out faster directly, and Paddle, as the merchant of record on the transaction, can also help resolve payment-specific issues.

6. Contact us

Questions about a charge or this policy? Reach us through the contact form.